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Playing to win on the multimedia stage: The Branson acting method uncovered

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Here's a classic scenario you must have come across at the regular marketing meeting: Your comms tactics are gaining traction and your key messages are seeding nicely within the target audiences. The web stats and media figures you've prepared for the meeting indicate excellent progress and the big picture plan is now clearly starting to deliver the ambitious results thought to be the stuff of fantasy just months ago. As the company CEO enters stage left you find yourself instinctively adopting the roll of humble marcomms professional playing but a small part in the giddy game of business building. Just one tiny acknowledgement of the good progress you're making will be more than enough recognition in today's cold and unforgiving business arena: no "three cheers" or "all hail the marking department" required, just a small second or two of respectful silence accompanied by the mere suspicion of a knowing glance as the CEO takes the chair. But alas, 'tis not to be - for aforementioned CEO has picked up a copy of the Metro on the tube ride into work this fair morning and, alack!, today's dastardly edition is emblazoned with, apparently, unsupportable claims of outrageous fortune won in the camp of that wretched, bloody and usurping boar: your largest competitor.

 

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Are you hard enough to slug it out with the big boys?

All the world's a stage in marketing, yet most of us prefer not to chance the slings and arrows that bring classic appeal to the very best media wars. Senior execs may brood internally about the questionable growth claims made public by their biggest competitors, but when it comes to saying anything contentious publicly the battlefield goes eerily quiet. For many, having a pop at the big competitor feels like a cheap tactic fuelled by sour grapes and the prospect of getting into a good old fashioned bun fight comes with the real risk of getting an unexpected bruising yourself. Yet with a bit of careful planning and positioning, the trained business players who really know the script actually have a more than decent chance of coming out heroes when going head to head with their biggest competitors.

For longer than any of us can remember, Richard Branson has played the classic David to the corporate Goliath in an ongoing series of media wars. Whether it's the evil empires of the airlines, the finance industry or the entertainment business, the Virgin boss's most reliable tactic has been to play the consumer's champion fighting in our corner as he goes to war against the big established players.

Showing at a media outlet near you this winter, Branson's latest big adventure has the contentious issue of pay TV as the backdrop and, in an inspired piece of casting, BskyB's Rupert Murdoch as the arch-villain. Whether it's Premiership football, the big fight or first-run movies, Sky, argues Branson, unfairly dominates the UK's pay TV market leaving cash strapped consumers little choice but to pay Murdock's asking price whenever they want to watch a football game that actually means something or a blockbuster movie that's still on the shelf in Blockbusters on the high street. What wretched lump of foul deformity could have possibly imposed such a devious subscription situation on the people?

While the honourable men at Virgin Media may be able to offer Sky's content over their own platform, BSkyB's current wholesale agreements mean that premium Sky content is made available to competitors at close to retail prices.  As a result Virgin Media's narrow range of options lie somewhere between making little to no revenues from the Pay TV content they carry or charging an extra premium for what is already premium content. So there's the rub: Branson can deliver Sky's content over his cable TV platform, he just can't make any money from it.

But such an unvarnished tale of commerce and pure-play profit holds no appeal with Branson and thus the story is recast. The bold, blond Virgin prince fights for all of us in his ongoing quest to bring fairness, choice and, lest we forget - premium entertainment, to the people.

The Branson acting method uncovered

So how does Branson do it? For those with the stomach for it the tactics are simple. Here's our five point game plan for marcomms tough guys who refuse to have sand kicked in their face by the corporate heavyweights.

1. Look after your friends and know the enemy: Your friends are the customers you want to do business with. Your enemy is whoever's already selling to them. Playing the little guy role successfully isn't just about beating the big boys at their own game, it's about talking with the people on the street and rallying popular support for the cause you're fighting. Branson's fights aren't about market share or crude profitability, they're about fairer phone deals, more eco-friendly air travel or the right for all football fans to enjoy Super Sunday without paying super prices.

Clayton Cristensen focuses on this point in his book The Innovator's Solution when he says that the most successful "disruptive" companies are the ones that focus more on the "job" that customers want from any product or service than the competitors already delivering to them. It's about working out who you are selling to before who you are selling against. So long as you maintain this perspective, your David V's Goliath tactics are always likely to get the thumbs up from the hoi polloi in the arena.

2. Use the element of surprise: When you're outnumbered, the element of surprise is your best - sometimes your only - weapon. Whether it's announcing new mobile phone tariffs or service enhancements on Virgin Atlantic flights, Branson's innovations are expertly communicated at exactly the right time. Singapore Airlines may well have been the first carrier to put the new Airbus 380 into service, but it was Virgin Atlantic that went public with their commitment to commission the world's most talked about new airplane first. While the execs at Singapore were polishing off the messaging portfolio, Branson was standing in front of mock ups of the plane's new interior talking up the new bar and gym areas that travellers could expect to experience once the aircraft was in service.

3. Fight battles you know you can win: Yurong Lin is CEO at Deepnet Technologies, a  software business that develops web browsing and online security applications. Standing in the shadow of Microsoft, his business has little alternative but to be bullish when it comes to taking a pop at the competition. "It's about finding the niche strengths in your product range and using them to sleigh the competition at every opportunity," says Yurong. "For instance, just before Microsoft introduced the latest version of Internet Explorer, our prime communications tactic for the Deepnet browser focused on our unique anti-phishing security features. With no comparative security software to offer in defence we bloodied the nose of the major player time and again, winning new customers every time one of our stories was published."

4. Change tactics all the time:  Davids are always good for the first few rounds, but the competition will learn your game quickly and start to deploy effective counter-measures. Defences will be shored up fast and the full artillery will be deployed as they try to get you off the field fast. In Deepnet's case, while boosting its share of the browser market significantly, Microsoft still sits on about 80% of the world market and could easily afford to drop a few points while it got its defences in a row. "You've got to be nimble to say ahead," continues Yurong. "As soon as our anti-phishing software ceased to offer any advantage we moved tactics to focus on other areas like RSS, cookie management or our unique content filters. Our overall tactic is to consistently outpace the competition by about 18 months to make sure we always have fresh ammunition."

5. Manage the enemy within: For many, the first defectors are in the boardroom not the battlefield. While tactics designed to trip up your biggest competitors might be right up your street, not all of your colleagues will have the same stomach for fisticuffs and keeping moral up in the rank and file is critical in any war of words. Expect everything from the threat of legal action to unsustainable pricing tactics impossible for you to match if you go up against the big boys and make sure you're ready with the rally speech when someone wants to throw in the towel at the board room.

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